Privacy Policy

1. Introduction

Nxos is operated by 1539285 B.C. LTD (Incorporation No. BC1539285) (the "Company", "Nxos", "we", "us", or "our"), a registered Money Services Business (MSB) with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC), registration number C10001343. We are licensed to provide foreign exchange dealing, money transferring, virtual currency exchange, and payment service provider services. All services are subject to applicable Canadian federal and provincial regulations.

This Privacy Policy is intended to help you understand how the Company collects, uses, and discloses your personal information when you access the Company's or any of our associated websites and mobile applications (collectively, the "Site"), and use the services that we provide via the Site (the "Services"). Our Privacy Statement is our commitment to you that we will handle your personal information with care and in accordance with applicable privacy legislation.

We will treat personal information in a manner consistent with the Privacy Policy under which it was collected and our privacy practices, unless we have your consent to treat it differently. This Privacy Statement applies to any information we collect or receive about you, from any source.

2. Purpose

At Nxos, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our payment services. We ensure that your privacy is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy laws and regulations.

This policy applies to all employees, contractors, third-party service providers, and any other personnel with access to Nxos's information systems.

3. How We Collect Your Personal Information

We collect your personal information in various ways, depending on your interactions with our services. Below are the primary methods through which we gather personal information.

Information Nxos Collects

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Identity Verification Information: Date of birth, social insurance number (SIN), passport number, driver's license, or other government-issued identification.
• Financial Information: Bank account details, credit/debit card numbers, transaction history.
• Technical Information: IP address, device information, browser type, and cookies.
• Usage Information: Information about how you interact with our services, including transaction data and customer support interactions.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• Service Delivery: To provide, operate, and maintain our payment services.
• Identity Verification: To verify your identity and prevent fraud.
• Transaction Processing: To process payments and other transactions you initiate.
• Customer Support: To provide customer support and respond to your inquiries.
• Compliance: To comply with legal and regulatory obligations, including anti-money laundering (AML) and anti-fraud requirements.
• Marketing and Communication: To send you promotional materials, updates, and other information relevant to our services (with your consent). You can unsubscribe from marketing communications at any time by following the instructions in our emails or by contacting us directly.

5. How We Store Your Personal Information

The Company ensures that your personal information is stored securely and in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). A complete list of our third-party service providers is available upon request.

6. Disclosures to Regulatory Authorities

We may disclose personal information to regulatory authorities under specific circumstances, in accordance with Canadian privacy laws, such as the Personal Information Protection and Electronic Documents Act (PIPEDA), in cases when the Company is required to comply with legal and regulatory obligations.

This includes requirements under anti-money laundering (AML) laws, anti-terrorism financing (ATF) laws, and other financial regulations, including reporting suspicious transactions to the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as mandated by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).

7. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].